Shipping Policy

At HOLOFAN CO, we are committed to providing fast, reliable shipping and an exceptional customer experience. We understand the importance of receiving your order promptly, which is why we offer same-day shipping on business days for eligible in-stock products.

All standard orders are fulfilled and shipped directly from our facility in California, USA. Custom-built products may be manufactured and shipped from overseas facilities.

Please review our Shipping & Delivery Policy for information regarding order processing, delivery timelines, international shipments, and shipping responsibilities.

1. Same-Day Shipping

HOLOFAN CO offers same-day order fulfillment and shipping on business days (Monday–Friday, excluding observed holidays) for eligible in-stock products.

Our daily shipping cutoff is 12:00 PM Pacific Time (PT).

The following shipping schedule applies:

Order Placement	Shipping Schedule
Monday–Friday, before 12:00 PM PT	Ships the same business day
Monday–Thursday, at or after 12:00 PM PT	Ships the next business day
Friday, at or after 12:00 PM PT	Ships the following Monday
Saturday or Sunday	Ships the following Monday
Observed holidays	Ships the next business day

Shipping schedules are subject to observed holidays and unforeseen operational disruptions.

Same-day shipping applies to eligible orders that have been successfully placed, paid for, and verified before the daily cutoff.

Orders requiring additional verification, customization, or special handling may require additional processing time.

Important: Same-day shipping refers to when an order is dispatched from our facility, not when it is delivered to the customer.

2. Shipping Origin

All standard HOLOFAN orders are fulfilled and shipped directly from our facility located in California, United States.

Each order is carefully packaged to help protect the product during transportation.

Available shipping services may vary depending on the destination, package dimensions, weight, and carrier availability.

Custom-built and made-to-order products may be manufactured and transported from overseas facilities, as outlined in Section 8.

3. Shipping Methods & Delivery Estimates

Available shipping methods and applicable shipping charges are displayed during checkout.

Estimated delivery times depend on the selected shipping service, destination, and shipping carrier.

Delivery estimates are provided by the carrier and are not guaranteed by HOLOFAN CO.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Weather conditions and natural disasters
• Holidays and peak shipping periods
• Customs clearance and international inspections
• Incorrect or incomplete shipping information
• Other unforeseen transportation disruptions

We make every reasonable effort to ensure orders are dispatched promptly and delivered within the estimated timeframe.

4. Order Tracking

Once an order has been fulfilled and shipped, customers will receive a shipping confirmation email containing tracking information, when available.

Customers may use the provided tracking number to monitor their shipment directly through the designated shipping carrier.

Please allow time for tracking information to become available in the carrier’s system.

For assistance with tracking, please contact support@holofanco.com.

5. International Shipping

HOLOFAN CO offers international shipping to supported destinations.

International orders may be shipped from our California facility or, for certain custom-built products, from overseas manufacturing facilities.

International delivery timelines vary depending on the destination, shipping method, customs requirements, and local carrier operations.

Import Duties, Taxes & Customs Fees

International customers are responsible for all applicable import duties, customs taxes, clearance fees, and other import-related charges imposed by their destination country.

These charges:

• Are determined by the destination country’s customs authorities and applicable regulations.
• Vary depending on the country, product classification, declared value, and other relevant factors.
• Are not imposed or controlled by HOLOFAN CO.
• Are not included in the product purchase price or shipping charges unless explicitly stated otherwise at checkout.

HOLOFAN CO does not determine or control the amount of import duties, taxes, or customs-related fees assessed by foreign governments or customs authorities.

Customers are responsible for understanding their country’s import regulations and any applicable fees before placing an order.

Customs Clearance

International shipments may be subject to customs inspections, documentation requirements, and clearance procedures.

Customers are responsible for providing any information or documentation reasonably required for import clearance.

Delays resulting from customs inspections or clearance procedures are outside HOLOFAN CO’s control.

Refusal to Pay Import Duties

If a customer refuses or fails to pay applicable import duties, taxes, or customs fees, the shipment may be delayed, held, returned, or otherwise handled by the shipping carrier or customs authorities.

Customers may be responsible for additional shipping, storage, customs, return transportation, or related expenses resulting from unpaid import charges.

Any refund request involving a shipment returned due to unpaid import charges will be evaluated in accordance with our Return & Refund Policy and applicable law.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

This includes the recipient’s name, complete delivery address, applicable apartment or suite number, postal code, country, and valid contact information.

HOLOFAN CO is not responsible for delivery delays or additional expenses resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

If an order has not yet shipped, customers may contact support@holofanco.com to request an address correction.

Once an order has been dispatched, address modifications may not be possible.

Additional carrier fees resulting from requested address changes may be the customer’s responsibility.

7. Lost, Delayed, or Damaged Shipments

Although we take great care in preparing and shipping orders, unforeseen shipping issues may occasionally occur.

Delayed Shipments

If a shipment experiences a delay, customers should review the tracking information for the latest carrier updates.

Our customer support team is available to assist with shipment inquiries and carrier investigations when necessary.

Lost Shipments

If a shipment appears to be lost in transit, please contact support@holofanco.com with the order number and tracking information.

Our team will review the shipment status and, when appropriate, initiate an investigation with the shipping carrier.

Any applicable replacement, refund, or other resolution will be determined based on the circumstances and applicable law.

Damaged Shipments

If an order arrives with visible shipping damage, customers should contact our support team as soon as possible.

We recommend retaining the original packaging and providing photographs of the damaged packaging and product to assist with the investigation.

Our team will review the issue and assist with an appropriate resolution.

Nothing in this section limits any rights or remedies available to customers under applicable law.

8. Custom-Built & Made-to-Order Products

Certain HOLOFAN products are custom-built or manufactured according to individual customer specifications and require additional production and shipping time.

These products include:

• HOLOHUMAN
• HOLOWALL
• Other products specifically identified as custom-built or made-to-order

Estimated Lead Time: 45–60 Business Days

HOLOHUMAN and HOLOWALL have an estimated delivery lead time of 45–60 business days from the date the order is placed and payment is successfully received.

The estimated lead time includes:

• Custom manufacturing and production
• Product preparation and quality control
• International ocean freight transportation
• Customs clearance and import processing
• Final transportation and delivery to the customer’s designated shipping address

The 45–60 business day timeframe represents the estimated total time from order placement and successful payment to final delivery.

For purposes of this estimate, business days are Monday through Friday, excluding applicable holidays.

Please note that the 45–60 business day lead time is an estimate and not a guaranteed delivery date.

Potential Delays

Due to the customized nature of these products and their international transportation requirements, delivery may occasionally take longer than the estimated 45–60 business days.

Potential causes of delays include, but are not limited to:

• Manufacturing or production delays
• Material shortages or supply chain disruptions
• Ocean freight scheduling and vessel availability
• Port congestion or transportation disruptions
• Customs inspections and clearance procedures
• International shipping delays
• Severe weather, natural disasters, or other unforeseen circumstances beyond our reasonable control

While HOLOFAN CO makes every reasonable effort to meet estimated delivery timelines, certain circumstances may result in extended production or transportation periods.

If a significant delay occurs, our team will make reasonable efforts to notify the customer and provide an updated estimated delivery timeframe as information becomes available.

Any legally required delay notices, cancellation options, or refunds will be provided in accordance with applicable law.

Same-Day Shipping Exclusion

Custom-built and made-to-order products are excluded from our standard same-day shipping policy.

The same-day shipping guarantee applies only to eligible in-stock products shipped directly from our California fulfillment facility.

Final Sale Policy

Due to their customized nature, HOLOHUMAN, HOLOWALL, and other products explicitly designated as custom-built or made-to-order are considered final sale and non-refundable, except where otherwise required by applicable law.

Customers are encouraged to carefully review product specifications, customization requirements, and estimated delivery timelines before completing their purchase.

Nothing in this section limits any non-waivable consumer rights or remedies under applicable law.

9. Return Shipping

Customers wishing to return an eligible product must follow the procedures outlined in our Return & Refund Policy.

Under our standard return policy:

• Return requests must be submitted within 14 calendar days of confirmed delivery.
• Returns must be authorized by our support team.
• Products must be shipped within the original 14-day return window.
• Valid return tracking information must be provided within the same 14-day period.
• Customers are responsible for return shipping costs.
• Approved returns are subject to a 10% restocking fee.

Additional eligibility requirements and exclusions apply.

Please refer to our Return & Refund Policy for complete details.

10. Policy Acknowledgment & Updates

By completing a purchase through the HOLOFAN CO website, customers acknowledge that they have been provided access to this Shipping & Delivery Policy and agree to its terms, to the extent permitted by applicable law.

HOLOFAN CO reserves the right to update or modify this policy at any time.

Changes will be published on our website and will apply prospectively to purchases made after the revised policy becomes effective.

Nothing in this policy is intended to limit or waive any non-waivable consumer rights or remedies under applicable law.

11. Contact Information

For questions regarding shipping, delivery, tracking, or international orders, please contact:

HOLOFAN CO LLC

Customer Support: support@holofanco.com

Our customer support team is available to assist with shipping inquiries and order-related concerns.