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Explore Displays
Explore Displays
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At HOLOFAN CO, we are committed to delivering innovative, high-quality holographic display solutions and an exceptional customer experience.
We stand behind our products and offer a 14-Day Money-Back Guarantee on eligible purchases, giving our customers the confidence to shop with peace of mind.
Please carefully review the following Return & Refund Policy before placing an order.
HOLOFAN CO offers a 14-day return window on eligible products purchased directly through our official website.
The return period begins on the date the order is marked as “Delivered” by the shipping carrier, as verified through the carrier’s official tracking information.
To qualify for a return, customers must complete all of the following requirements within 14 calendar days of the confirmed delivery date:
All four requirements must be completed within the original 14-day return window.
Submitting a return request alone does not extend the return period. Customers must ensure that the product has been shipped and the return tracking information has been provided before the return window expires.
The return shipment must show acceptance by the shipping carrier within the applicable return period. Creating a shipping label without physically handing the package to the carrier does not satisfy this requirement.
Returns that do not meet these deadlines may be denied, except where otherwise required by applicable law.
To qualify for a refund, returned products must meet all of the following conditions:
Products showing signs of damage, improper handling, unauthorized modifications, or missing components may be disqualified from receiving a refund.
HOLOFAN CO reserves the right to reject returns that fail to meet these requirements, subject to applicable law.
To request a return, customers must complete the following steps.
Contact our customer support team at support@holofanco.com within 14 calendar days of the confirmed delivery date.
Please include:
Our customer support team will review the request and provide return authorization and shipping instructions for eligible products.
Customers must receive authorization before shipping their returns.
Carefully package the product in its original packaging, including all accessories, components, and protective materials.
Ship the product to the designated return address provided by our support team.
Customers are responsible for all return shipping arrangements and associated expenses.
Once the product has been shipped, customers must email the valid return tracking number to support@holofanco.com.
Important: The return request, return authorization, shipment acceptance by the carrier, and submission of the return tracking number must all occur within the original 14-day return window.
Failure to complete these requirements within the specified period may result in the return being denied.
Customers are responsible for all costs associated with returning products to HOLOFAN CO.
These costs may include:
HOLOFAN CO does not provide prepaid return shipping labels for standard returns.
We strongly recommend using a reputable shipping carrier that provides shipment tracking and adequate insurance coverage.
Customers are responsible for ensuring that returned products are securely packaged and safely delivered to our designated return facility.
HOLOFAN CO is not responsible for return shipments that are lost, damaged, or misdirected during transit.
Any damage sustained during return transportation may affect refund eligibility.
All returned products are subject to a mandatory inspection upon arrival at our warehouse.
Our inspection team will evaluate the returned product to verify compliance with our return eligibility requirements.
The inspection includes, but is not limited to:
If the returned product successfully passes inspection, the return will be approved.
HOLOFAN CO will initiate the applicable refund within 1–3 business days following inspection approval.
If a returned product fails inspection, HOLOFAN CO will provide the customer with a written inspection report detailing the findings and reasons for rejection.
The customer will have two options:
Option 1: Return the Product
The customer may request that the rejected product be shipped back to their designated address.
All shipping and handling expenses associated with returning the rejected product will be the customer’s responsibility.
Option 2: Authorize Product Disposal
The customer may authorize HOLOFAN CO to dispose of the rejected product.
No refund will be issued for products that fail the return inspection.
Customers must respond to the inspection report within 14 calendar days of receiving the notification.
During this period, customers must select either return shipping or product disposal.
If no response is received within 14 calendar days, HOLOFAN CO may issue a final notice requesting instructions.
Any subsequent storage, handling, or disposal of unclaimed products will be handled in accordance with applicable law.
HOLOFAN CO will not automatically assume that a customer’s failure to respond constitutes authorization to dispose of their property.
All approved returns are subject to a 10% restocking fee.
The restocking fee is calculated based on the original purchase price of the returned product(s), excluding separately stated shipping charges and taxes.
This fee covers administrative processing, product inspection, handling, and restocking expenses.
For eligible returns, the refund will be calculated as follows:
Refund Amount = Eligible Product Purchase Price − 10% Restocking Fee
Any applicable sales tax refunds will be calculated in accordance with relevant tax laws.
Original shipping charges, return shipping expenses, and other non-refundable charges will not be reimbursed, except where required by applicable law.
Once the returned product passes inspection, HOLOFAN CO will initiate the refund within 1–3 business days.
Refunds will be issued to the original payment method used during checkout.
Please allow additional time for your bank, credit card issuer, or payment provider to process the refund.
HOLOFAN CO is not responsible for delays caused by third-party financial institutions.
Certain HOLOFAN products are custom-built, made to order, or specifically configured to meet individual customer requirements.
Due to their customized nature, these products are considered final sale and are not eligible for returns or refunds under our 14-Day Money-Back Guarantee.
Non-refundable products include:
All sales of these products are final, except where a return, refund, repair, replacement, or other remedy is required by applicable law.
Customers are encouraged to carefully review product specifications, customization requirements, and order details before completing their purchase.
If a customer receives a product that is damaged, defective, or incorrect, they should contact our customer support team at support@holofanco.com as soon as possible.
Please provide:
Our support team will review the reported issue and assist with an appropriate resolution.
Claims involving damaged, defective, or incorrectly supplied products will be evaluated separately from standard change-of-mind returns and handled in accordance with applicable warranty terms and consumer protection laws.
The standard 10% restocking fee and customer-paid return shipping requirements will not apply where doing so would violate applicable law.
Our 14-Day Money-Back Guarantee is separate from any applicable product warranty.
The return policy covers eligible returns initiated within the specified 14-day period.
Product warranties, where applicable, address qualifying manufacturing defects, technical malfunctions, and other covered product failures under the terms of the applicable warranty.
Customers experiencing technical difficulties or product malfunctions outside the standard return window should contact support@holofanco.com for assistance.
Warranty eligibility and available remedies will be determined according to the applicable warranty terms and governing law.
By completing a purchase through the HOLOFAN CO website, customers acknowledge that they have been provided access to this Return & Refund Policy and agree to its terms, to the extent permitted by applicable law.
Customers are responsible for reviewing the return eligibility requirements, deadlines, restocking fees, and final-sale exclusions before completing their purchase.
HOLOFAN CO reserves the right to modify or update this policy at any time.
Any changes will be published on our website and will apply prospectively to purchases made after the revised policy becomes effective.
Nothing in this policy is intended to limit or waive any non-waivable consumer rights or remedies provided by applicable law.
For questions regarding returns, refunds, product eligibility, or warranty assistance, please contact:
HOLOFAN CO LLC
Customer Support: support@holofanco.com
Our customer support team is available to assist with return requests, product concerns, and general inquiries.
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