HOLOFAN® - HANDHELD

SHIPPING

U.S. Domestic: 1-5 business days.

International: 3-7 business days.

Please allow 1-2 business days for processing and handling. If you haven't received a shipping confirmation email with your tracking info within 3 days from the day you've placed an order, please reach out to us at support@holofanco.com. 

Please note: During the holiday season, it can get very busy for our warehouse and shipping carriers. You may, or may not experience a delay in processing and shipping times. In the event that you do experience a delay, please email us at support@holofan.com for a more accurate delivery date. Thank you for your understanding and patience.

Please DOUBLE CHECK your shipping address. If the package is returned to us due to incorrect shipping address, an additional shipping fee will incur to be shipped to the new address. We can only change the address if your order hasn't been shipped yet (typically 1-2 days). Please email support@holofanco.com as soon as possible if you need to change the address.

We ARE NOT responsible for damaged/lost packages once they are shipped. If your package arrive damaged or lost, please submit a claim with the respective shipping carrier using your tracking number. You can also contact support@holofanco.com to assist you with this process.

International shipping terms: Delivered At Place (DAP) - the seller is responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP rules require the seller to clear goods for export, where applicable, without any obligation to clear the goods for import, pay import duty or carry out import customs formalities. Buyers are responsible for import duties (if any).

RETURNS

We offer a 100% money-back guarantee. Our return policy lasts 14 days. If 14 days has gone by since delivery of your package, unfortunately, we cannot offer you a refund or exchange for any reason unless stated otherwise by our support team. The buyer must also confirm the return by packaging, shipping, and providing us with a tracking number within the 14 days timeframe. To be eligible for a return, your items must be unused, and in the same condition that you received it in. The return must be in its original packaging and not missing any components. DO NOT ship the return without the original packaging. The LEDs on the blades are very fragile. Our packaging is designed to protect the HOLOFAN during shipping. Without the original packaging, your return will be rejected. Buyer is responsible for shipping fees related to returns. To initiate the return process, please email support@holofanco.com as soon as possible for a return shipping address. In the rare case that you receive a damaged/faulty product or missing components, please take photos as evidence and email support@holofanco.com as soon as possible. By ordering from our website, you acknowledge, and agree to our return policy.

Complete package components:

11 INCH MODEL: 1x HOLOFAN® fan head, 1x aluminum rod (with styrofoam cover), 1x bendable rod (with plastic cover), 1x base stand.

25, 31, and 39 INCH MODEL: 1x HOLOFAN® rotor head, 4 x LED blades (with plastic sleeves), 1x power adapter, 1x adapter cord, 1x wall mount (with screws).

Upon receiving your return, we will inspect the product and determine whether it is eligible for a refund. We reserve the rights to reject returns if there are signs of use, if they are not in acceptable condition, or missing components. Any rejected return will be notified via email with the reason, and evidence why it was rejected. All rejected returns will be shipped back to the same address the customer provided for shipping.

If your return is accepted, you will be notified via email. We will issue a refund back to your original payment method, and you will see it reflect in your card statements within 3-5 business days.

EXCHANGES

We are only accepting exchanges for defective products and orders that haven't been shipped yet. In the rare case that you receive a Holofan that is defective, please email us at support@holofanco.com immediately and we will send you a new replacement.

Exchanges are also accepted for orders that haven't been shipped yet. If you've received a shipping confirmation email with a tracking number, that means your order has been shipped and cannot be exchanged. If you would still like an exchange, you will be responsible for shipping fees and the price difference related to the exchange.

Cancellations

We are accepting cancellations if they haven't been shipped yet. If you've received a shipping confirmation email with a tracking number, that means your order has been shipped, and cannot be cancelled. Terms and conditions apply.