Please allow 1-2 business days for processing and handling. If you haven't received a shipping confirmation email with your tracking info within 3 days from the day you've placed an order, please reach out to us at email@example.com.
Please note: During the holiday season, it can get very busy for our warehouse and shipping carriers. You may, or may not experience a delay in processing and shipping times. In the event that you do experience a delay, please email us at firstname.lastname@example.org for a more accurate delivery date. Thank you for your understanding and patience.
Please DOUBLE CHECK your shipping address. If the package is returned to us due to incorrect shipping address, an additional shipping fee will be charged to be shipped to the new address. We can only change the address if your order hasn't been picked and processed yet (typically 1-2 days). Please email email@example.com as soon as possible if you need to change the address.
International shipping terms: Delivered At Place (DAP) - the seller is responsible for delivery of the goods, ready for unloading, at the named place of destination. The seller assumes all risks involved up to unloading. Unloading is at the buyer’s risk and cost. DAP rules require the seller to clear goods for export, where applicable, without any obligation to clear the goods for import, pay import duty or carry out import customs formalities. Buyers are responsible for import duties (if any).
We offer a 100% money-back guarantee. Our return policy lasts 14 days. If 14 days has gone by since delivery of your package, unfortunately, we cannot offer you a refund or exchange for any reason unless stated other wise by our support team. The buyer must also confirm the return by packaging, shipping, and providing us with a tracking number within the 14 days timeframe. To be eligible for a return, your items must be in the same condition that you received it in. The return must be in its original packaging and not missing any components. Buyer is responsible for shipping fees related to returns. To initiate the return process, please email firstname.lastname@example.org as soon as possible for a return shipping address. In the rare case that you receive a damaged/faulty product or missing components, please take photos as evidence and email email@example.com as soon as possible.
Complete package components:
1x Holofan® fan head, 1x aluminum rod (with styrofoam cover), 1x bendable rod (with plastic cover), 1x base stand.
DO NOT ship back returns without the styrofoam and plastic protective covers. Doing so may cause damages to the product during shipping and may result in a rejected return.
Upon receiving your return, we will inspect the product and determine whether it is eligible for a refund. We reserve the rights to reject returns if they are not in acceptable condition, or missing components. Any rejected return will be notified via email with the reason, and evidence why it was rejected. All rejected returns will be shipped back to the same address the customer provided for shipping.
If your return is accepted, you will be notified via email. We will issue a refund back to your original payment method, and you will see it reflect in your card statements within 3-5 business days.
We are only accepting exchanges for defective products and orders that haven't been shipped yet. In the rare case that you receive a Holofan that is defective, please email us at firstname.lastname@example.org immediately and we will send you a new replacement.
Exchanges are also accepted for orders that haven't been shipped yet. If you've received a shipping confirmation email with a tracking number, that means your order has been shipped and cannot be exchanged. If you would still like an exchange, you will be responsible for shipping fees and the price difference related to the exchange.
We are accepting cancellations if they haven't been shipped yet. If you've received a shipping confirmation email with a tracking number, that means your order has been shipped, and cannot be cancelled. Terms and conditions apply.